Use this guide to understand what happens when a booking payment, cancellation, closeout adjustment, or evidence dispute needs attention.
Check payment timing before confirming
The booking summary shows hire charges, fees, GST treatment, transport if selected, deposit timing, balance timing, and the total before confirmation. Some bookings charge immediately; others follow the displayed deposit schedule.
Resolve failed payments quickly
If a payment fails, the booking may show an action prompt, delay confirmation, block an extension, or place listing activity on hold. Update the payment method in billing settings and follow the prompt on the booking where available.
Use evidence-based dispute flows
Damage, return, usage, settlement, or handover disputes should use structured booking actions where available. These actions create a clearer evidence record than a message thread alone.
Upload required photos through booking prompts.
Use Report return dispute or Request admin review when shown.
Add settlement adjustments from the closeout workflow when eligible.
Understand refunds and cancellations
Refunds and cancellation outcomes depend on the booking record, timing, payment stage, transport commitments, and any settlement adjustments. Review the Cancellation Policy for detailed rules.