Use this guide when you are managing pickup, delivery, return, evidence uploads, or booking prompts from a phone on site.
Prepare before arriving on site
Sign in before pickup, delivery, or return so booking details, messages, and action prompts are ready. Check notifications and the booking card before the handover window.
Upload evidence from the field
Mobile workflows are useful for handover photos, return photos, SMU or hour-meter readings, and condition evidence. Allow camera access when prompted and use the booking-card action for required evidence.
Keep coordination in Gear Now
Use Messages for access notes, timing updates, and practical coordination. Use booking actions for evidence, payment, cancellation, extension, closeout, or dispute workflows that need a structured record.